1.1 These Terms and Conditions ("Terms") govern your use of the Bloom & Grace website, social media, and online store.
1.2 By using our services, you agree to these Terms.
2. Definitions
2.1 "We" or "Us" means Bloom & Grace.
2.2 "You" means the customer or user.
2.3 "Products" means jewelry and accessories sold on our website.
3. Ordering and Payment
3.1 You must provide accurate and complete information when placing an order.
3.2 Payment is required at the time of order.
3.3 We accept credit card/paypal payments.
4. Pricing and Availability
4.1 Prices are in Australian Dollars (AUD) and include GST.
4.2 Prices may change without notice.
4.3 We reserve the right to limit quantities or cancel orders.
5. Delivery and Shipping
5.1 Delivery times are estimates.
5.2 Shipping costs are calculated at checkout.
5.3 We use Australia Post for delivery.
6. Returns and Exchanges
6.1 See our Return and Exchange Policy
6.2 Returns and exchanges are subject to approval.
8. Intellectual Property
8.1 All content, images, and designs are copyrighted.
8.2 You may not reproduce or use our intellectual property.
9. Cancellation
9.1 We reserve the right to cancel orders.
9.2 A 10% cancellation fee applies.
10. Governing Law
10.1 These Terms are governed by the laws of Melbourne, Victoria
11. Changes to Terms
11.1 We reserve the right to update these Terms.
11.2 Changes take effect immediately.
Australian Consumer Law
These Terms comply with the Australian Consumer Law.
By using our services, you acknowledge that you have read, understood, and agree to these Terms.
1. Store Credit: Available within 7 days of delivery (excluding shipping)
2. Change of Mind: No refunds
Exceptions & Conditions:
• Earrings: Excluded from returns/exchanges due to health & hygiene regulations
• Sale Items: All sales final, no refunds/exchanges
• Original Condition: Items must be returned with original packaging.
Exchange Process
To initiate an exchange:
1. Email jessica@bloomandgrace.com.au with:
- Order number
- Reason for exchange
2. Wait for approval and return instructions
3. Return shipping at customer's expense
4. Ensure secure packaging to prevent transit damage
Order Cancellation
If your need to cancel your order please note:
- A 10% fee will be deducted
- This fee covers unavoidable transaction costs
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